Claims analysis is a technique for examining the positive and negative consequences of design features that are described in current or future scenarios of use. A “claim” is a statement of the consequences of a specific design feature or artifact on users and other stakeholders.
The criteria for determining whether claims are positive or negative for a particular scenario include:
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Attributes of the target user groups
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Theories from cognitive psychology
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Human-computer interaction (HCI) research, principles and guidelines
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Domain knowledge
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Environmental factors